Operations that run on data, automation and AI.
20+ years scaling operations. I took JMW Sales from $5M to $150M across three countries, and now build AI-augmented reporting, lead flow and analytics for growing companies.
Built to scale without breaking.
Director of Operations at JMW Sales for a decade of growth across three countries. I stood up the supply chain, customs, compliance and IT departments from scratch, and ran a counter-cyclical inventory strategy that took share through global shortages while competitors stalled. Every number here is from that job.
Most AI pilots fail below the model.
Roughly 95% of supply chain AI pilots return nothing, and the model is rarely the problem. The data doesn't connect, nobody owns the decision, and the ERP was never set up to feed an agent. My Operational Readiness Assessment finds those gaps and lays out a practical roadmap to close them before you spend on another pilot.
Operations that report, follow up and flag risk on their own.
What I'm building for an 8-branch field business, shipped to production rather than parked in a pilot.
- 06:00KPI dashboard refreshed from ERP + financials✓
- 07:42New lead → CRM → follow-up journey started✓
- 09:15Cancellation detected → win-back sequence queued✓
- MONSplyLine brief: diesel +74% YoY, flag Q1 inventory cost!
Twenty-three years, one throughline.
Turning operational chaos into infrastructure that scales, from a surgery center's billing office to a three-country supply chain.
Business Office Manager
Hemet Healthcare Surgery Center. Payer mix, provider contracts, payroll and benefits, HIPAA-compliant process.
Operations Manager
VP Racing Fuels. Freight and event fuel for televised races and distributors across the western US, Asia, Australia, New Zealand, India, Singapore and China.
Director of Operations
JMW Sales. $5M to $150M on NetSuite, EDI, 3PLs and a US/China supply chain.
Strategist & Founder
Business Strategist, Bug Zapper Pest Control. Founder & Principal, Cedar Advisory.
Supply chain intelligence that turns tariffs, freight and inventory shifts into decisions operators can act on this week.
- Oct 2026Freight Cooled. Prices Kept Climbing.↗
- Oct 2026The Inventory Arrived. The Confidence Left.↗
- Sep 2026The Tariff Clock Slowed Down. The Cost Clock Didn't.↗
- Sep 2026Diesel hit a record. Your Q4 inventory was priced before it.↗
How operations actually break.
Long-form pieces on culture, AI spend, EDI and growth, written for operators rather than analysts.
Global operations means time on the ground.
Let's build operations that run without heroics.
Free 30-minute operations review
Book the review →- Emailjosh@joshhoffner.com
- LinkedInin/josh-hoffner-mba ↗
- Based inMedford, Oregon · on-site, hybrid or remote